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Advanced Call Centre Consulting - (CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies. |
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Amtech Marketing, Inc. - (US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment. |
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Ascentys - (ZA) - Global operation which offers management consultancy services to a broad range of sectors. |
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At Random Communications - (US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys. |
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Barbara Burke & Associates - (US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance. |
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Berring Hine Consulting Group - (UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery. |
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BPA International - (UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys. |
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Call Center Depot - (US) - Tools for call center professionals including associations, books, newsletters and consulting services. |
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Call Centre Development - (AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy. |
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CCT Group, Inc. - (US) - Provides call center consulting services focused on operational and service needs. |
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CI2I - (ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres. |
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Contact Centre Action - (AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres. |
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Contact Knowledge LLC - (US) - A consultancy that offers call center assessment services. Also a value added reseller. |
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Contact Strategies - Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training. |
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CSBA - Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia. |
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24Customer - (NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales. |
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Darryl Beckford Limited - (UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management. |
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Dial Interactive - (US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment. |
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DJN Solutions - (UK) - Provide design and implementation services for call centre equipment. |
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DNC Solution Inc. - (US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists. |
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eForte Systems - (US) - Provides onsite call center consulting and offshore advisory consulting services. |
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e-talk Corporation - (US) - Provider of contact center management solutions including performance monitoring and measurement. |
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eTeleSource - (US) - Call center consulting firm specializing in outsourcing. |
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FurstPerson - (US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers. |
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Gail Woodgate Consultancy - (AU) - Consultants for contact/customer service centres including set up, evaluation, training and benchmarking. |
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GDS Communications, Inc. - (US) - Offering training, scripting, programming and reporting services based around Nortel products. |
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Harrington Consulting Group, Inc. - (US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management. |
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Help-Line - (FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English. |
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Hotlines - Training solutions in telesales, customer service and help desk skills. UK |
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HyperQuality - (US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports. |
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Incoming Calls Management Institute - (US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers. |
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Intervox Group - (US) - A management and technology consulting firm specializing in call center and customer relationship management. |
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ITES Alliance Advisory - (US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring. |
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Kathy Sisk Enterprises - (US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry. |
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Kramer & Associates - (US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up. |
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Lieber & Associates - (US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service. |
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Maximum Network Solutions - (UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design. |
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M&C Associates - (US) - Providing knowledge, experience, and counsel in support of call center services. |
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McIntosh & Associates - (US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise. |
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NonZero Ltd - (UK) - Management consultancy who offer implementation of Cisco ICM solutions in call centres both in the UK and offshore. |
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The Northridge Group, Inc. - (US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies. |
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Oetting & Company - (US) - Consultants in call center and teleservices design and operations. |
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Perfformiad - (UK) - A consultancy with a focus on balancing the management of customer focus against business performance. |
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The Primas Group - (US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems. |
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Qhelisa Consulting - (ZA) - A training and development consultancy based in Cape Town, South Africa. Provides SETA accredited training in the contact centre/customer services arena. |
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The Radclyffe Group, LLC - (US) - Performance improvement consulting firm that assists call center organizations with strategic planning. |
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Rostrvm Solutions - (UK) - A consulting company that delivers professional services and practical tools to support contact centers. |
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RXPerience - (UK) - Offers a range of management consultancy services for call centres. |
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Sagess, Inc. - (US) - Consulting and managed services firm offering contact center and telecom infrastructure solutions. |
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Stevens Communications - Manufacturer of call center software and offers consulting services to telecommunication companies. |
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TalkTactics - (NZ, AU, US, UK) - Provider of consultancy services and vendor of a call recording solutions. |
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TeleSolutions Consulting - (US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses. |
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Touch Point Associates - (US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies. |
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Vocal Laboratories Inc. - (US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application. |
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Zici - (NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions. |
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