News and Media

Call Center magazine - Call Center Magazine covers products and services that improve customer contact and care by strengthening online communications and quality assistance over the phone.

Call Center Times - Online magazine with articles on general call center industry issues, workplace issues and information about industry conventions.

Contactcenterworld.com - Online news for the industry.

Outbound Focus - Free newsletter service for outbound call center professionals worldwide, focusing on responsible dialing practices and their effects on telemarketing.

Telcall Magazine - Australian magazine for the call centre industry, contains information about the latest developments and best practices within the industry.