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ACM Diagnostics - Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers. |
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Altitude Software - Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels. |
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The Amanda Company, Inc. - Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA). |
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Amcat - Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered. |
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Amtelco - Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching. |
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Apropos Technology, Inc. - Develops, markets and supports customer interaction management solutions for multimedia contact centers. (Nasdaq: APRS) |
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Astute Solutions - Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution. |
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Authtel - Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries. |
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Avotus - Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system. |
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Blå Tornet Data AB - Offers software depelopement and consulting based around support organization and management. |
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Braxtel Communications - Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR). |
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Cacti Inc - Offers a range of solutions for continuous and selective contact recording, with data analysis functionality. |
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Call Center Technologies - A software developer, VAR, and partner covering both the call center and help desk industries. |
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Callscripter - Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite. |
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Centergistic Solutions - Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats. |
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ChaseData Corporation - Specializes in delivering predictive dialing software to medium and large call centers. |
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CosmoCom - Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless). |
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Custom Software Solutions - Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries. |
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Database Systems Corp. - Provider of call center technology, including software, predictive dialer systems, and web development products. |
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Digivoice - Developers and implementers of complete contact center software solutions. |
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EchoPass - An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs. |
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Engage Technology - Specializes in Computer Telephony and E-Commerce solutions software. |
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Envision Telephony, Inc. - Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers. |
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e-talk Corporation - Offers call center and help desk software to aid monitoring and evaluation. |
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Genesis Systems - Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business. |
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Gryphon Networks - Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws. |
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Hansen Software - Call accounting software systems for the general or professional business or the Hospitality industry. |
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Inova Solutions - Provider of solutions for optimizing contact center performance through real-time data integration and visualization. |
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InVision Software AG - Web based scheduling solution. Bundled with a Day planner for job tracking within shifts. |
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ISx, Inc. - Provides Directory Assistance software for telecommunications call centers. |
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KGA - Offers PC-based training and assessment programs for call centers and a number of other industries. |
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KoolToolz - Provides workforce planning tools for call centers, including schedule agents and performance analysis. |
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Lagan Inc. - Provides CRM, contact center, and 3-1-1 software. |
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Mercom - Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers. |
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NBX Software - Provides industry specific software solutions for use with 3Com's NBX Voice System. |
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Noetica - Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions. |
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Odesoft Software - Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development. |
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OPC Marketing - Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions. |
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OptiStaff Corporation - Provides contact center call and screen recording software used to evaluate and improve customer / employee interaction. |
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PanaLog Software - Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems. |
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PeopleForce - Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information. |
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Perimeter Technology - Provider of management information systems for center-based automatic call distribution systems. |
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Radix Services Ltd - IVR Software and IVR Servers for small / medium business applications. |
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Scrub DNC - Offers Windows software capable of removing the phone numbers contained in a DNC list. |
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Stratasoft - Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products. |
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synTelate - Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing. |
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Teleopti - Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks. |
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TeleWare PLC - Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR. |
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Tellview - Offers an IVR helpdesk call center application, which can be provided in either French or English. |
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Teltone Corporation - Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities. |
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Trio - Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications. |
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UtilCall - Provides a range of call center software utilities. |
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VerbatimTPV - Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations. |
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Vocalcom - Offers a range of call center software products, including predictive dialers and sms management solutions. |
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VoiceLogger - The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business. |
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VorTecs - Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace. |
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Vox Spectrum Inc - Offers contact management software, monitoring software, and digital voice recording and voice logging solutions |
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Who's Calling - A customer capture service providing intelligence about prospects and customers making inbound telephone calls. |
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Wicom - Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing. |
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Xentrax - Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring. |
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XETA Technologies, Inc. - Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA). |
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Zeacom - Producer of customer call center and telephony integration software. |
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