Support and Management

Active Directory Management and Delegation - Complete user account life-cycle management. Featuring advanced user creation, modification and removal of user accounts including resources, advanced mass user creation, granular delegation of administrative tasks.

Commit - Complete software solution for managing a small IT Outsourcing business including customers database, sales and marketing, service, dispatching and customer billing.

Giva Inc. - Provides business help desk solutions including web-based solutions for IT, customer support, knowledge-manager, service desk, asset manager, and a sales desk.

Help Desk Institute - Association offering training, certification, benchmarking reports, research, discounted products, networking and publications.

Help Desk Management Toolkit - A selection of resources and documents designed to help ensure that the help desk is well-managed and implemented.

Help Desk Outsourcing - Provider of help desk outsourcing services for internal employees and/or external customers. Outsourced help desk for "shrink-wrapped" software and systems, web-based applications, and non-standard software applications.

Hesup.com - Online Help and Support - Answers peoples' questions about computer problems, publishes news and reviews.

ISPN Helpdesk Services - Offers outsourced help desk support services for a variety of operations.

Master Counsel Technologies - Offering infra help desk software solutions including IT change management, ITIL, and service management.

RightAnswers - Offers a range of technical support knowledge bases for help desk professionals.

Support Solutions Technologies - Provides consultancy, management solutions and tools for help desks, call centres and service operations.

Touchpaper Software - Supplier of CRM and ITSM solutions, industry news and general best practice advice.